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Ziwo is a cloud-based contact center software company that provides an all-in-one solution for businesses to manage their customer communication channels. The company's platform is designed to streamline the customer service process by allowing businesses to manage all of their communication channels, including phone, email, chat, and social media, in one place. The platform is flexible and customizable, with features such as call recording, analytics, and integrations with popular CRM systems. Ziwo is headquartered in Dubai, United Arab Emirates, and serves customers globally.
Ziwo was founded in 2016 by a team of experts with more than 15 years of experience in the contact center industry. The company is led by CEO and co-founder Yassine Smatti, who has a background in engineering and software development. Under Smatti's leadership, Ziwo has grown rapidly and has received numerous awards for its innovative contact center solution.
Notable accomplishments include being named a "Top 10 Contact Center Solution Provider" by CIO Applications and being recognized as a "Top 50 Most Promising Technology Startups" by Forbes Middle East. The company continues to innovate and expand its platform to meet the evolving needs of businesses in the digital age.
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